Safeguarding the environment has become an imperative for businesses worldwide, and Mercator Medical is no exception. The importance of environmental compliance lies not only in meeting legal obligations but also in contributing to a sustainable future. By adhering to stringent environmental standards, we recognize our role in addressing global challenges, particularly the pressing issue of climate change.
As we continue our journey towards sustainable excellence, we recognize that some aspects of our operations and their impacts hold greater significance than others. In this chapter, we delve into the heart of our sustainability initiatives by focusing on what truly matters - the material matters. These are the key issues that not only affect our stakeholders but also have a substantial influence on our company's long-term performance and resilience.
Through a rigorous materiality assessment, we have identified and prioritized these critical topics. Our commitment to transparency and accountability drives us to address these issues head-on, ensuring that our actions align with the expectations of our stakeholders and the broader goals of sustainable development.
This report has been prepared with reference to the Global Reporting Initiative (GRI), a framework that empowers organizations to measure and communicate their sustainability efforts effectively. Our transparency and best practices align seamlessly with the GRI, ensuring that our reporting adheres to the highest standards of disclosure and accountability.
In addition, our team has diligently sought to align these material matters with the United Nations Sustainable Development Goals (SDGs). By aligning our priorities with the SDGs, we aim to contribute meaningfully to the global agenda for sustainable development. This not only underscores our dedication to responsible business practices but also reinforces our commitment to creating shared value for all those we serve. To provide a structured and comprehensive overview, we have categorized the eleven identified material matters into three distinct pillars: economic, environmental, and social. This categorization allows us to better focus our efforts and resources on addressing the unique challenges and opportunities within each pillar. In the following pages, we will provide insights into how we are managing, measuring, and mitigating these material matters. Our aim is to demonstrate our dedication to responsible business practices, resilience, and the creation of shared value for all stakeholders. Together, let us explore the pivotal issues that shape our sustainability journey and drive our efforts to make a meaningful and lasting impact in line with the GRI and the UN SDGs.
At Mercator Medical (Thailand), we place a strong emphasis on upholding the highest standards of business ethics. Business ethics not only guide our operations but also play a pivotal role in the creation of a sustainable and responsible business environment. This focus on ethical conduct is one of the material matters recognized within our sustainability framework based on the GRI.
Central to our commitment to business ethics is our unwavering stance against corruption. We believe that a corruption-free environment is not just an aspiration but a core necessity for sustainable growth. To reinforce this commitment, we have introduced a "No to Corruption" initiative as part of our monthly meetings.
During these gatherings, we actively engage with our employees, fostering a culture of transparency, accountability, and integrity. The "No to Corruption" initiative serves as a constant reminder of our collective responsibility to act ethically and maintain the highest moral standards in our day-to-day activities.
Through open dialogue and interactive sessions, we encourage our employees to report any unethical behavior or potential instances of corruption. We firmly believe that by cultivating an environment where employees feel safe and empowered to speak out against corruption, we can further strengthen our commitment to responsible business practices.
Our dedication to business ethics and the "No to Corruption" initiative is a testament to our resolve to operate with the utmost integrity, not only meeting legal requirements but exceeding them. This proactive approach aligns seamlessly with our mission to create shared value for our stakeholders and to contribute to a more just and sustainable future. It is a critical component of our sustainability journey and reinforces our commitment to the principles of the Global Reporting Initiative (GRI).
At Mercator Medical (Thailand), the cornerstone of our commitment to excellence is the unwavering dedication to product quality. We take immense pride in the outstanding quality of our NBR latex gloves, which stand as a testament to our continuous pursuit of perfection. Our entire team diligently works together to ensure that our gloves meet the highest industry standards and exceed the expectations of our customers.
Behind our exceptional product quality lies a robust Quality Management System (QMS) that encompasses the entire product production and delivery process. This system ensures that every step in the production and delivery chain adheres to stringent quality standards. We conduct annual Management Review Meetings and Internal Quality Audits to evaluate the QMS's successful implementation. When gaps are identified during these audits, we act promptly to close them and carry out thorough follow-ups to ensure that corrective actions are implemented properly. Our QMS serves as a commitment to delivering consistently high-quality products while upholding our responsibility to all stakeholders.
Our pursuit of excellence in product quality is underscored by the array of quality certifications we proudly hold. These certifications, including ISO 9001, ISO 13485, Good Hygiene Practice (GHPs), and Good Manufacturing Practice (GMP) for Medical Devices, validate our adherence to international quality standards. They serve as a testament to our commitment to providing not just gloves but complete confidence to our customers.
International Organization for Standardization ISO 9001/ISO 13485
Quality management system for medical devices developed in accordance with the requirements of the ISO 9001 standard; ISO 13485 is an international standard containing requirements for medical devices to guarantee the highest quality of products and their compliance with the law and customer expectations
Our Quality Management System extends to stakeholders who are encouraged to report any product quality and safety issues. This reporting is a vital part of our proactive approach to quality assurance. When incidents are reported, our dedicated Quality Team conducts thorough investigations, implements corrective actions, recommends potential product recalls if necessary, and formulates preventive measures for future production.
In addition to our strong commitment to quality, we maintain full compliance with the regulatory requirements of importing countries, ensuring that our product labeling is accurate and transparent. This compliance guarantees that our products meet the highest standards for safety and transparency in the global market.
At Mercator Medical (Thailand), we prioritize the safety and well-being of our customers. As part of this commitment, we are insured with Product Responsibility and Product Recall policies. These policies serve as an added layer of protection, providing peace of mind to both our customers and our team, assuring that we are well-prepared to respond to any unforeseen product-related challenges swiftly and effectively. Our focus on product quality, safety, and regulatory compliance reflects our dedication to responsible business practices. These commitments are integral to our sustainability journey, reinforcing our resolve to provide reliable and exceptional products while nurturing a culture of innovation and responsibility.
Innovation is the heartbeat of our operations at Mercator Medical (Thailand). With a substantial Research and Development (R&D) team, we actively work every day to enhance our products and refine our operational processes. This commitment to innovation enables us to stay at the forefront of industry advancements and deliver gloves that cater to evolving needs. To bolster our innovation efforts, we have established a state-of-the-art, robotized testing facility. This modern facility allows us to rigorously test our gloves 24/7, ensuring that they meet and exceed the stringent quality benchmarks we've set. By combining cutting-edge technology with human expertise, we pave the way for the development of gloves that not only protect but also elevate safety and comfort. In the dynamic landscape of healthcare and beyond, we remain committed to pioneering solutions that make a positive impact. Our focus on product quality and innovation is an integral part of our sustainability journey, reflecting our dedication to responsible business practices and a future that is both innovative and sustainable.
In our relentless pursuit of sustainable business practices, Relationship Management emerges as a critical Material Matter within the Economic Pillar. It underpins our commitment to nurturing and strengthening the bonds we share with various stakeholders who are integral to our operations.
At Mercator Medical (Thailand), we recognize that our customers are not just clients but partners in our journey. Our dedicated Customer Relations team works tirelessly to cultivate and maintain the best possible relationships with our valuable customers. Their unwavering commitment ensures that we not only meet but exceed our customers' expectations, providing them with not just gloves but trust and reliability.
An efficient and robust supply chain is crucial to maintaining the exceptional quality and responsiveness that our customers rely on. We treat supply chain management with the utmost seriousness, regularly auditing our suppliers. These audits evaluate factors like quality and risk while ensuring that our suppliers adhere to social and environmental compliance standards. To safeguard the integrity of our supply chain, we maintain at least two suppliers for each raw material, assuring uninterrupted deliveries to meet our customers' needs. Furthermore, we prioritize local suppliers, supporting our commitment to regional development and resilience.
Our relationships with shareholders and investors are pivotal to our growth and success. To uphold these relationships, we are unwavering in delivering the highest quality information and reporting, adhering to international standards. Transparency is the cornerstone of these interactions, as we aim to foster trust and confidence among our stakeholders. As we navigate the complex landscape of sustainability and responsible business practices, Relationship Management within the Economic Pillar reinforces our dedication to delivering quality, reliability, and responsible conduct. It underscores our commitment to creating shared value for all our stakeholders, ensuring that our partnerships remain resilient and sustainable.
Cooperation with local communities is integral to Mercator Medical's (Thailand) commitment to sustainability. The well-being of the local community is intertwined with the success and resilience of our operations. By actively engaging with and contributing to the welfare of the communities in which we operate, we not only fulfill our corporate social responsibility but also strengthen the social fabric essential for sustainable growth.
In the year 2022, Mercator Medical (Thailand) Ltd. proudly organized a total of nine activities dedicated to supporting and uplifting local communities. These initiatives included:
Donation of Latex Gloves to Local Clinics: Providing essential medical supplies to local clinics, contributing to the well-being of the community.
Blood Donation Drive with Thai Red Cross: Our workers actively participated in blood donation drives, demonstrating our commitment to health and well-being.
Community Clean-up and Temple Support: Mercator workers engaged in community clean-up activities and provided support to local temples, fostering a clean and positive environment.
Mangrove Forest Conservation: Contributing to environmental sustainability, our workers participated in initiatives to grow and preserve mangrove forests, protecting vital ecosystems.
The collective efforts of 186 Mercator workers in these activities exemplified our commitment to making a positive impact on the local communities we serve.
In the year 2023, Mercator Medical (Thailand) Ltd. proudly organized a total of fourteen activities dedicated to supporting and uplifting local communities. These initiatives included:
Providing annual support to Thai Red Cross with Songkhla Provincial Industry Office
Providing annual support to Thai Red Cross with Ministry of Industry
Providing gifts for School located near factory on the occasion of National Children Day
Participating in National Children Day Activity organized by Kampaengphet Municipal
Participating in Blood donation organized by Rattaphum District
Participating in Royal Kathin Ceremony (Thai merit making) with Songkhla Institute for Skill Development
Providing support for Golf charity by Thai FDA
Providing date palms for mosque, local community and staff during fasting month
Organizing Earth Dary Activity – Beach Cleaning at Chalatat Beach
Participating in Labor Day Activity with Songkhla Labour Protection and Welfare Office
Participating in Kathin Ceremony at Nong Aon temple and providing temple cleaning activity
Donating money to Khao Rakkiat Mosque
Participating in Merit Making with Songkhla Institute for Skill Development
Organizing World Environmental Day at Khao Rakkiat School by providing cleaning and planting
The collective efforts of 397 Mercator workers in these activities exemplified our commitment to making a positive impact on the local communities we serve.
Building on the success of 2023, Mercator Medical has further intensified its community engagement in 2024. Impressive number, 427 of our workers have been activated for various activities, extending our reach and impact. Additionally to events from 2023, special initiatives, including participating in Marathon, supporting flood victims, and donating latex gloves to Rattaphum Police Station, showcase our dedication to holistic community development.
Mercator Medical recognizes the pivotal role of local businesses in sustaining the economic vibrancy of the communities we operate in. Our Purchase department actively promotes collaboration with local suppliers, prioritizing the procurement of goods and services from within our supply chain. This approach not only supports the growth of local businesses but also fosters a sense of community resilience and interdependence.
In summary, Mercator Medical's initiatives toward local community welfare and collaboration with local businesses underscore our commitment to social responsibility and sustainability. By actively engaging with and investing in the well-being of our communities, we aim to create a positive and lasting impact, ensuring that our operations contribute to the flourishing of both business and community alike.
Employee management stands at the core of Mercator Medical's commitment to sustainability. Our employees are the driving force behind our success, and their well-being, development, and equitable treatment are fundamental to the ethical and responsible operation of our company.
At Mercator Medical, we prioritize the continuous development of our employees. To ensure their growth aligns with organizational needs, we conduct a thorough Training Needs Analysis based on input from all company departments. This process allows us to tailor training programs that equip our employees with the skills and knowledge essential for their roles.
We are dedicated to providing equal opportunities for training to all employees, ensuring that each individual has access to courses that enhance their professional capabilities. Moreover, we meticulously adhere to Thai law, both in the design of training courses and in the allocation of training hours per person.
Mercator Medical (Thailand) is unwavering in its commitment to fostering a workplace built on mutual respect. We vehemently oppose and prohibit all forms of mobbing, discrimination, harassment, sexual harassment, and any negative behaviors that compromise the well-being of our employees. Our commitment extends to providing equal access to positions and promotions, as well as adhering to uniform remuneration principles, irrespective of factors such as gender, age, disability, religion, nationality, race, political beliefs, denomination, or sexual orientation.
We believe that a workplace built on diversity and equality not only enhances employee satisfaction but also contributes to a vibrant and innovative company culture.
Our commitment to ethical practices extends beyond our direct employees to our supplier relationships. Mercator Medical carefully selects suppliers with established reputations in the local and international production markets. Before engaging in partnerships, we conduct comprehensive audits, either on-site or online, to ensure compliance with applicable standards. This includes a meticulous assessment of adherence to generally accepted employment standards and conditions.
We emphasize the importance of ethical considerations, such as working hours and social conditions, during the audit process. Suppliers must confirm their ability to meet Mercator Medical's requirements for collaboration, and adherence to local administrative control in accordance with applicable national laws is mandatory. Regular audits by relevant notified bodies further ensure ongoing compliance and ethical practices throughout our supply chain.
In summary, Mercator Medical's (Thailand) approach to employee management transcends traditional boundaries. By investing in the training and development of our workforce, promoting a respectful workplace, and holding our suppliers to high ethical standards, we are not only cultivating a thriving internal culture but also contributing to the broader principles of sustainability and responsible business practices.
Ensuring the safety and health of our employees is a paramount priority at Mercator Medical (Thailand). A commitment to a safe and healthy workplace not only protects our most valuable assets—our workforce—but also underpins our broader sustainability goals. A secure work environment not only enhances employee well-being but also fosters a culture of trust, productivity, and sustainable business practices.
To proactively manage the well-being of our employees, Mercator Medical (Thailand) conducts annual health checks for all staff. Recognizing that for some, this may be the only opportunity to assess their health throughout the year, we consider these check-ups a vital preventive measure.
Educational initiatives, including Earth Day, Safety Day, and Environment Day, serve to enlighten our staff on the importance of workplace safety and health. These activities aim to instill a culture of awareness and responsibility, ensuring that our employees are well-informed and actively engaged in maintaining a safe and healthy workplace.
Mercator Medical (Thailand) is committed to upholding environmental standards in the workplace. Regular measurements of the workspace environment and emissions are conducted to ensure compliance with local laws and regulations. This ongoing monitoring reflects our dedication to creating a workspace that not only meets but exceeds safety and environmental standards.
Preparedness is key to mitigating potential dangers. At Mercator Medical (Thailand), we organize emergency practice training, including fire evacuation drills, chlorine leak practices, and chemical leak practices. These exercises serve to train and prepare our employees for any unforeseen situations, ensuring a swift and effective response.
Within the factory area, we have established a First Aid room with trained nurses ready to provide immediate assistance. Recognizing the importance of supporting new mothers, we also provide a dedicated breastfeeding room to ensure a comfortable and private space.
Our Health, Safety, and Environment (HSE) department at Mercator Medical (Thailand) takes a proactive approach to employee safety. The department provides personal safety protection equipment for all employees, coupled with necessary training on safety at work. Additionally, the HSE department is responsible for formulating safety procedures, including Hazard Identification, Risk Assessment, and Risk Control, aligning with best practices. To encourage shared responsibility and collaboration in maintaining a safe workplace, the HSE department organizes a safety competition. This initiative motivates both management and employees to actively contribute to creating a conducive working environment with minimal HSE issues. Winning departments are rewarded, fostering a sense of achievement and continuous improvement. In summary, Mercator Medical's (Thailand) commitment to workplace safety and health extends beyond compliance, reflecting our dedication to fostering a work environment that prioritizes employee well-being, preparedness, and ongoing improvement.
At Mercator Medical (Thailand), we recognize that social compliance and labor practices are fundamental pillars of our sustainability efforts. Ensuring a fair and supportive work environment not only aligns with our commitment to ethical business practices but also contributes to the well-being and satisfaction of our diverse workforce.
Mercator Medical (Thailand) proudly holds certifications in SA8000 and Smeta 4 Pillars standards and starting from 2024 - ISO 45001:2018 Occupational Health and safety management system reflecting our dedication to maintaining high standards in social compliance and labor practices. Additionally, we are committed to conducting a UL Social audit next year, further reinforcing our commitment to being a top-class producer and employer. Regular audits by independent authorities validate our performance in these areas, ensuring transparency and accountability.
SA8000 is an internationally recognized standard for social accountability developed by Social Accountability International (SAI). The standard is designed to ensure that organizations adhere to ethical and fair labor practices, promoting the well-being and rights of workers. SA8000 provides a framework for organizations to demonstrate their commitment to social responsibility, encompassing various elements related to workplace conditions.
Child Labor and Forced Labor: SA8000 prohibits the use of child labor and forced labor, emphasizing the importance of respecting the rights of all workers and ensuring a safe working environment.
Health and Safety: The standard includes requirements for health and safety measures, aiming to provide employees with a workplace that minimizes the risk of accidents, injuries, and exposure to health hazards.
Freedom of Association and Right to Collective Bargaining: SA8000 supports workers' rights to join associations and engage in collective bargaining, empowering them to voice their concerns and negotiate for fair conditions.
Discrimination: Organizations adhering to SA8000 commit to eliminating discrimination in employment, ensuring equal opportunities and fair treatment for all employees, regardless of race, gender, religion, or other characteristics.
Disciplinary Practices: SA8000 outlines principles for fair and just disciplinary practices, promoting a positive work environment that fosters mutual respect between employers and employees.
Working Hours and Compensation: The standard addresses working hours, ensuring compliance with applicable laws and industry standards. It also emphasizes fair compensation, including considerations for a living wage.
Management Systems: SA8000 encourages the establishment of effective management systems to monitor and improve social performance continually. This includes regular assessments and audits to ensure compliance.
Organizations that achieve SA8000 certification demonstrate their commitment to upholding human rights, ethical labor practices, and social responsibility. It provides a clear framework for businesses to assess and improve their social performance, contributing to a more just and sustainable global workplace.
In the fiscal year 2024, Mercator Medical (Thailand) recorded zero incidents of noncompliance with local or international socioeconomic laws and regulations, highlighting our steadfast commitment to ethical and lawful business practices.
Mercator Medical is proud to mention that in 2024 we were awarded with:
The Excellence Practices Establishment on Labour Relations and Welfare Award at Provincial level as 1st year from Ministry of Labour
White Manufacturing Award
Green Industry Award level 3
We go beyond legal requirements to prioritize the welfare and benefits of our staff. Mercator Medical (Thailand) provides essential items such as uniforms and Personal Protective Equipment (PPE) to ensure a safe and comfortable working environment. We believe in recognizing and rewarding outstanding performance, organizing various contests with awards, including the Attendant Award, Long Services Award, Zero Accident Award, and Committee Awards.
As a responsible employer, we strictly adhere to labor laws, offering a range of leave types such as annual leave, business leave, compassionate leave, marriage leave, maternity leave, etc. Our benefits package includes funeral allowances, training allowances, business trip allowances, and more, fostering a supportive and comprehensive work environment.
Recognizing the diverse composition of our workforce, Mercator Medical (Thailand) employs workers from Myanmar and Cambodia. As part of our commitment to their well-being, we cover all costs associated with working visas and work permit extensions. We provide accommodation in four newly built hostels, ensuring a safe and comfortable living space. Moreover, Mercator offers free electricity and internet services. To enhance communication, most documents are translated into the language of our foreign workers, facilitating their understanding and integration.
In summary, Mercator Medical's (Thailand) approach to social compliance and labor practices reflects our dedication to not only meeting but exceeding industry standards. Through certifications, ongoing audits, and a comprehensive benefits package, we aim to create a workplace that prioritizes fairness, diversity, and the well-being of all employees.
